At K9 Rescue, we are dedicated to upholding the highest standards in all our activities. We engage with our supporters, donors, volunteers, partners, and community through various initiatives, including fundraising efforts, social media outreach, community programs, and our dog rehoming services.K9 Rescue is committed to fostering positive relationships with everyone we interact with, treating all individuals with respect, care, integrity, and dignity.

Your Feedback is Important to Us

We value all feedback at K9 Rescue, whether it’s praise or constructive criticism. Complaints are particularly vital as they help us identify areas for improvement. We maintain a record of all complaints to ensure we learn and grow from each experience.

How to Submit a Complaint

We encourage you to reach out to us with any concerns via phone, email, or letter. Our Support Team is here to assist you promptly and effectively.To help us address your complaint as quickly as possible, please provide the following details in your communication:

• Your contact information: Full name and your preferred contact method (e.g., email, phone number, or mailing address).
• Details about the complaint: The reason for your concern, when and where the issue occurred, and the names of any individuals involved, if applicable.
• Any specific actions you would like us to take to resolve your complaint.

You can contact our Support Team by:

• Calling us at +442038661229
• Emailing us at info@k9rescueinternational.org
• Writing to us at:
  K9 Rescue, 71-75 Shelton Street, Covent Garden, London, United Kingdom

We will acknowledge your complaint within five working days of receiving it. Our goal is to provide a full response within ten working days. For complaints requiring deeper investigation, we will aim to resolve the matter fully within 28 days, in line with our Complaints Procedure.

If you are not satisfied with our response, please let us know by replying with your concerns and what further steps you would like us to take to address the issue.

Effective date: April 30, 2020

If you have any questions about this Complaints Policy, please contact us by email: info@k9rescueinternational.org